HOW TO ORDER:
ORDER ONLINE:
All orders can be placed online via the shopping cart checkout process of this website, using our Comodo 128-bit Secure Socket Layer encrypted connection.
Please make sure you are using the correct billing address for your credit card. We reserve the right not to ship your order if the billing address does not verify. For anti-fraud protection on some orders, we may require that the order ship directly to the billing address.
PAYMENT METHODS ACCEPTED
All transactions are in US dollars.
MAJOR CREDIT & DEBIT CARDS:
Visa, MasterCard, American Express & Discover
DOMESTIC (UNITED STATES) SHIPPING POLICIES:
We currently ship orders to all of the United States, including Alaska, Hawaii and Puerto Rico. We also ship to all military APO and FPO addresses. Flat rate shipping is available for all orders shipping within the contiguous United States. The method which your order ships will be based on a number of factors such as size, weight, value, and delivery location.
DELIVERY TIMES: The delivery time of your order is largely based on your location. In extremely rare events, some orders may take longer due to possible shipping carrier delays which are out of our control.
PROCESSING & HANDLING TIMES:
The large majority of our orders ship within 24 business hours (Monday - Friday), with many shipping the same day they are placed. The time your order takes to ship is also dependent upon the availability of product ordered and the accuracy of the billing and shipping information you provide. In the rare event that there will be an out of the ordinary delay in shipping your order or we need additional information from you to complete the shipment, we will contact you as soon as possible. Please note that the delivery times listed are based on the date the order is shipped and do not include processing and handling times.
Special Instructions for APO/FPO orders:
WE SUPPORT OUR TROOPS! We are happy to ship orders to any military APO or FPO address via USPS Priority Mail. Please note that Shipping Insurance is not available for APO / FPO deliveries and because of this EliteNutirtion.com is not responsible for any damages or lost packages on these orders due to the extreme conditions which they must sometimes endure during shipment.
ENTERING YOUR SHIPPING ADDRESS: When indicating your shipping address, please follow this format:
- City: APO, FPO, or DPO
- State: AA, AE, or AP
- Zip Code: Will begin with either 09, 34, or 96.
- Leave the "Country" as United States.
DELIVERY TIME: Accurate delivery time estimates are not available for APO / FPO orders. In addition to the delivery time that it takes USPS to get your package to the APO or FPO, you will then have to wait on the military delivering your package to you. Military delays are rare but possible and can lead to extended wait periods. Please note that the large majority of our APO / FPO customers tell us that they receive their orders within a week.
P.O. BOXES: We do ship to P.O. Boxes only via USPS (Fist Class & Priority Mail). Some large orders may not be able to be delivered to a PO Box.
CHARGES FOR RE-ROUTED PACKAGES / INCORRECT ADDRESS CORRECTIONS:
EliteNutrition.com may charge you any applicable fees for shipments that are either re-routed after leaving our warehouse or are incorrectly addressed due to customer’s error. Shipping labels are automatically generated using standardized forms of the exact shipping information you enter during the checkout process. If you provide incorrect information (including, but not limited to, wrong zip code or missing apartment number), you will be charged this fee since the shipping company will charge us for this correction. Not all orders can be re-routed. If your order is shipped USPS, it will be your responsibility to contact us and arrange and pay for a re-ship once the package is returned to us.
CHARGES FOR REFUSED & UNDELIVERED PACKAGES:
UPS, FedEx and USPS charge shippers for the return of undeliverable packages including – but not limited to – incorrect addresses, missing apartment/suite numbers, refused packages and those where three delivery attempts were unsuccessful. If your package is returned to us for any of these reasons, you will be responsible for EliteNutrition.com’s actual cost of shipping and return charges.
SHORTAGES / WRONG PRODUCT RECEIVED:
Any shortages (missing items) must be reported to EliteNutrition.com within 24 hours of receipt. Once we are able to confirm the error, we will either send replacements or issue you a credit for the amount of any confirmed missing merchandise.
In the rare event that EliteNutrition.com ships you an item other than what you ordered (as seen on your order invoice), do not open the product or it will void your right to return it. Please contact us immediately so we can exchange it for the correct item at our expense. EliteNutrition.com is not responsible for wrong items or flavors ordered due to customer’s error.
RETURN / EXCHANGE POLICY
If you decide to return or exchange any products ordered for any other reason:
- In order to qualify for return, product must be unopened, unused and in brand new manufacturer-sealed condition.
- You must contact us for a return authorization number (RMA) prior to returning any merchandise. No unauthorized returns - A valid return authorization number MUST be on the shipping label or we will refuse the package.
- If you have opened the product, we can only give you a credit to our store. You will be responsible for shipping/return shipping costs.
- All returns must be filed within 14 days of delivery.
- No returns will be accepted on Clearance Items, Books or DVDs. All sales are final on these items.
ORDER CANCELLATIONS:
If for any reason you decide to cancel or change an order after it has been processed, please notify us immediately. Orders cannot be canceled or changed after they have been shipped. You must call us in order to change or cancel your order. We do not accept cancelations through email or our social platforms.
CLEARANCE ITEM POLICY:
Clearance items for sale on this website are limited in quantity and prices are valid only while supplies last. All sales of clearance items are FINAL. Absolutely no returns will be accepted! Please note that some of these items are close to or past their "Best By" date. These instances will always be clearly noted in product descriptions and titles.
PRODUCT DISCLAIMER:
No claims found on our web pages or in print have been evaluated by the Food and Drug Administration. Products and descriptions are not intended to diagnose, treat, cure, or prevent any disease. No claim or opinion on these pages is intended to be, nor should be construed to be, medical advice. Please consult with a healthcare professional before starting any diet or exercise program.
Manufacturer guarantees for products sold on this website need to be handled directly by the manufacturer. EliteNutrition.com assumes no responsibility for product claims and guarantees made in product descriptions on this website. Product descriptions and images are the property of the respective product manufacturers. Prices and information on these pages are subject to change without notice. Actual product received may appear different than product pictured or described on this website due to manufacturer packaging and formula changes. EliteNutrition.com is not responsible for typographical errors on these web pages.
ORDERING DISCLAIMER:
Your electronic order confirmation does not signify our acceptance of your order. EliteNutrition.com reserves the right to deny shipment to anyone for any reason.
These policies are subject to change at any time without notice.
